CUSTOMER SUPPORT

 

At Gasmaster we look forward to hearing from you.

 

For more information on how we can help you, please submit your contact information below and describe your issue. One of our customer support team members will respond as quickly as possible.

Contact Information


Support Information

FREQUENTLY ASKED QUESTIONS

 

Burner and Controls

Q1: What type of signal does the boiler accept from BMS?

The standard controls can accept a standard DC signal, either 0(4)-20mA, or 2-10V, or 0-10V signals.

Q2: Are Gasmaster boilers controllable via internet connection?

This depends on the customer application but in many cases, the answer is yes.

Q3: What type of temperature controller is used in the boilers?

Gasmaster Industries uses both Omron and Siemens temperature controllers. For specific details on different models, contact your local Gasmaster Industries representative.

Q4: Is the blower speed constant or variable?

Most Gasmaster boilers have variable speed blowers. A constant speed option is available, contact a Gasmaster Industries sales representative for information regarding this option for different units.

Q5: Can we use sealed combustion with Gasmaster units?

Yes, sealed combustion may be used with Gasmaster units. Please contact a Gasmaster Industries sales representative to discuss particulars.

Q6: Are Gasmaster boilers on/off or modulating?

Gasmaster boilers are all fully modulating. On/off and 2-stage options are available if required.

Q7: Are spare parts readily available?

Yes. All parts and components used in Gasmaster boilers are off-the-shelf and readily available from major suppliers. We are also an authorized re-seller for many of the industrial components we use.

Q8: Can your boilers work in a lead-lag system?

Yes. All Gasmaster boilers can work efficiently in a lead-lag system. Contact a Gasmaster Industries sales representative for more details regarding this type of set-up.

Mechanical

Q1: What is the minimum gas pressure required?

Standard gas pressures are 8”-14” wc for low pressure and 1-2 psi for high pressure. Please consult a Gasmaster Industries sales representative for more specific details.

Q2: Where do I measure the manifold pressure?

For the standard Riello burners used, please consult the Riello burner catalog. For all other burners contact a Gasmaster Industries sales representative.

Q3: What is the turn-down of a boiler?

Turn-down is the ratio of a boiler’s maximum fuel input as compared to its minimum fuel input. For example, a boiler with a maximum fuel input of 2,000,000 Btu/hr and a minimum fuel input of 400,000 Btu/hr would have turn-down ratio of 5:1 (2,000,000 divided by 400,000 is 5).

Q4: What material can you use for vent?

The vent material should be corrosion resistant. For instance, stainless steel, AL29-4C, for use with Class II, III and IV gas boilers. The vents should comply with UL 1738 and UL 636.

Q5: What is the vent size?

It depends on the boiler model. The outer diameter varies between 4″ – 24″ from GMI 200 to GMI 8M.

Q6: What is the maximum equivalent length that I can use, without using an exhaust fan?

It varies with each model. Detailed information is provided in the manufacturers’ catalogs. You may also contact a Gasmaster Industries sales representative for guidance and clarification.

Q7: What is the water pressure drop through the boiler?

The pressure drop will depend on the flow rate. In general, water tube boilers have higher pressure drops than fire tube models. You can significantly reduce the pressure drop by reducing the flow and increasing the ∆T. In fact, we recommend this, because by reducing the return water temperature, you increase the efficiency of the boiler/water heater. We are also reducing the pressure drop in the GMI 1, 1.5 and 2M boilers with a new design that uses 1.5″ tube instead of 1″ and 1.25” tube. This new model has a much lower pressure drop.

Q8: What are the tube dimensions and materials of your coils?

Up to GMI 1M, we use 1″ tube with 0.049″ thickness. Above GMI 1M we use 1.25″ and 1.5” tube with 0.065″ thickness. The material used is Stainless Steel 316/316L.

Q9: Do I need a Barometric Damper?

A barometric damper is recommended for use when common venting multiple boilers and when using sealed combustion. Please contact a Gasmaster Industries sales representative for further information on either scenario.

Safety

Q1: What flame safety features does Gasmaster Industries utilize?

All models are equipped with a flame sensor. If at any time during the operation a flame is not detected, the gas valve will be instantly shut-off.

Q2: What kind of burner controller does Gasmaster Industries use?

Gasmaster Industries uses Honeywell or Siemens burner controllers. Contact a Gasmaster Industries sales representative for details on the different options available.

Q3: What kind of safety implementation do you have for controlling water safety?

All Gasmaster boilers are supplied with automatic cut-off switches for low-water, water flow switch, and high water-temperature. They also have water pressure relieve valves installed for increased safety.

Q4: How do you control air and gas pressure?

All Gasmaster units are supplied with high and low gas pressure switches, as well as an air pressure switch.

Q5: Do you have any more details on safety features?

Yes, we do. Our Safety Features page has a run-down of the safety components used in Gasmaster units. If you still have questions, please contact us.

Sales

Q1: When would condensing technology be discouraged?

Condensing technology is only discouraged when #2 Oil is used as a primary source of fuel. Condensing technology is discouraged by boilers that have copper or cast-iron heat exchangers. While operating in condensing mode the flue gas condensate can corrode the heat exchanger. Gasmaster Industries boiler & water heaters are manufactured from 316/316L stainless steel and can resist the corrosive action of the condensate.

Q2: What kind of power supply can Gasmaster boilers run on?

Most Gasmaster units can run on 110V, 208V, 380V, 460V, and 600V supply.

Q3: What makes condensing boilers more efficient than other technologies?

Condensing boilers can operate at low system-water temperatures and extract the latent heat from the products of combustion. When flue gasses condense, they release approximately 1000 Btu’s for every pound of condensate. This is called the latent heat of vapourization. In conventional boilers, this energy is lost with the flue gas going up the stack. For example, a 8,000,000 Btu/hr input boiler operating at 87% efficiency will have an output of 6,960,000 Btu/hr. A condensing boiler operated for an hour will produce 687 pounds of condensate. The combustion efficiency being 89% the overall thermal efficiency of the condensing boiler will be 97.58%
(8,000,000 X .89) + (687 X 1000) = 7,807,000
7,807,000/8,000,000= 97.58%

Q4: What will my payback be?

The payback will be the number of years it takes for the condensing boiler installation to pay for itself. The cost of installation will be the additional cost incurred to replace an existing system with a condensing boiler system. To estimate how much you can save by switching to a more efficient boiler, take a look at our savings estimate calculator.

Q5: Can your boiler be installed outdoors?

Yes. We manufacture a custom watertight box ourselves, fit your new boiler within, and ship the whole pack on one skid. The box can be easily placed on a roof-top or any other outdoor location. The box has an access door, which allows for periodic inspection of the boiler and its components.

Q6: Do Gasmaster boilers require water storage tanks?

Gasmaster water heaters have been certified as one pass, instantaneous heaters; therefore, they can be used in tank-less configurations. We have several applications, such as condominiums and office buildings where the water heaters are connected directly to the buildings hot water supply. All these buildings have a re-circulating loop, which holds 30 – 50 gallons of water, depending on the building’s size. This is more than sufficient to provide the hot water on demand before additional hot water is produced by the heater.

General Information

Q1: What do I need for the boiler start-up?

The following tools and instrumentation are necessary to perform start-up and combustion calibration of the unit:

  • Digital Combustion Analyzer
  • Digital Multi-meter
  • 20 inch W.C. manometer
  • ¼ inch NPT fittings for use with the manometer
  • All size Phillips and flat blade screwdrivers

Q2: When does condensation occur?

Condensation occurs when a gas undergoes a phase change into a liquid. This is a natural process and occurs at the point at which the gas temperature begins to fall below its dew point. This dew point varies for different gases, and for natural gas fired boilers, condensation takes place at temperatures below 135F. With respect to condensing boilers, this phase change occurs when the temperature of the vapour produced from combustion fall below the dew point.

Q3: What is the principal of operation of Gasmaster units?

Very briefly, air/gas mixture enters the combustion chamber where it is combusted by a spark from the ignition rod. This combustion creates instantaneous high pressure inside the combustion chamber which in turn generates pressure waves. These pressure waves carry the products of combustion out towards the perimeter of the coils. Water enters the coils at the perimeter and exists close to the center. The rapid expansion of exhaust gases together with the cooling effect by the water flowing through the coils causes the pressure in the combustion chamber to drop below ambient. Some combustion products are returned to the combustion chamber; the new volume of air/gas mixture enters the chamber and is pre-compressed by the returning exhaust gases. The temperature in the chamber is still high, therefore, the second combustion takes place and the cycle is repeated. The process is known as radial pulsed combustion and is patented internationally.

Q4: What is a condensing boiler?

A condensing boiler can condense the water vapour in the flue gases and withstand the corrosive and acidic qualities of the flue gas condensate. Although most boilers can condense the flue gasses, only boilers that have heat exchangers constructed from materials able to withstand the corrosion should be used in condensing application. The most common material used is 316L Stainless steel which has a high resistance to corrosion, unlike other materials like copper, aluminum, cast-iron, etc., which are prone to heat exchanger failure from flue gas corrosion. Condensing boilers with primary and secondary heat exchanger do not work well as they are not able to fully condense and defeat the purpose of using a condensing boiler. Also, boilers with this arrangement are prone to condensation in the primary heat exchanger at lower firing rate which can cause damage to the heat exchanger.

Q5: What is flue gas condensation?

Condensation is a phenomenon that can be observed in everyday life. A glass filled with cold water or beer at room temperature will form condensate on the outer surface of the glass. Flue gas condensation occurs when the combustion gas flows over the heat exchanger and is cooled below its dew point and so undergoes a phase gas from liquid.  When the water in the heat exchanger is below the dew point temperature of the flue gas condensation will occur.

Q6: Why 316/316L stainless steel?

300 series stainless steel (austenitic) has much higher chromium and nickel content than 400 series (ferritic) stainless steel in its material composition. 316/316L stainless steel is a product which has much higher resistance to corrosion than the 400 series of stainless steel, which is reflected in the increased price of the metal. Gasmaster Industries products use only 316/316L grades of stainless steel for installed heat exchangers. The ‘L’ designation means that the product has low carbon content which results in the continuity of its corrosion resistance properties after welding. The unstinting requirement for quality material comes with a heavy premium. With Gasmaster Industries products, owners get the peace of mind which only quality materials, unique designs, and experienced personnel make possible. Please see our article on the comparison between 316L vs 439 Stainless Steel for more information.

Q7: Where can I find documentation such as manuals, drawings, and brochures? 

Please see Documentation, which has all publicly accessible Gasmaster informational documents. For warranty information, see Warranty. If something is missing, please let our team know and we will find you a copy right away.

Our customer service and sales team is ready to help you with any questions, quotations, or concerns you might have.

DOCUMENTATION

 

General Information

2020 Annual Brochure:

Brochure (3.15 MB PDF)

Custom Order / Mobile Boiler Brochure:

Brochure (821 KB)

GMI LEED Information Package:

Brochure
GMI Series

Series Brochure:

Brochure

GMI 12M

Drawing

GMI 8M

Drawing

GMI 8M Dual Fuel

Drawing

GMI 8M Dual Gas

Drawing

GMI 6M

Drawing

GMI 4M

Drawing

GMI 4M Dual Fuel

Drawing

GMI 4M Dual Gas

Drawing

GMI 2M

Drawing

GMI 1.5M / 1.5ML

Drawing

GMI 1M / 1ML

Drawing

GMI 800 / 800L

Drawing
NX Series

Series Brochure:

Brochure

NX 3000

Drawing

NX 2500

Drawing

NX 2000

Drawing

NX 1500

Drawing

NX 1000

Drawing
HC Series

Series Brochure:

Brochure

HC 2500

Drawing

HC 2000

Drawing

HC 1500

Drawing

HC 1000

Drawing

HC 600

Drawing

Please Note: Actual models may differ from information provided here. For the most recent information please contact our technical support.

Need a different document? Get in touch for more materials.

TRAINING SUPPORT

 

We are always researching new ways to make our products safer, more efficient, and higher quality. We’re happy to share our research through a Gasmaster-sponsored lunch and learn for your employees hosted at your company office. Sit back and let us treat you to a healthy, tasty meal and a presentation on any topics of our expertise.

Here at Gasmaster, we believe one of the best ways to motivate and teach employees is through lunch-and-learn training sessions, which is why we offer this service.

Book Your Training Session Today

Please complete the form below.


No destination is too far for us to travel.

REBATES, PROGRAMS, AND INCENTIVES

 

In many jurisdictions across the world, federal, provincial/statewide, and municipal government bodies offer rebates and incentives to those that install high-efficiency appliances, such as our boiler products. For your convenience, please find your location below and see what other savings our products can lead to.

Canada

 

Alberta

The Province of Alberta offers rebates to businesses that install condensing commercial boilers, up to $4/1,000 BTU/hr.

 

Energy Efficiency Alberta

British Columbia

Fortis BC offers rebates to businesses that install natural gas commercial boilers, up to $9 per MBH (up to $45,000).

 

FortisBC Eligible Boiler List

Manitoba

Manitoba Hydro offers rebates to businesses that install more efficient natural gas commercial heating and hot water systems, up to $8 / eligible MBH (up to $100,000).

 

Manitoba Hydro HVAC Program

Newfoundland

TakeCHARGE NL offers custom rebates to businesses that install energy-efficient upgrades in heating and cooling, up to $5,000.

 

takeCHARGE NL

Nova Scotia

Efficiency Nova Scotia offers custom rebates to businesses that switch to a natural gas hot water heating system, up to $800.

 

Efficiency Nova Scotia

Ontario

Enbridge offers fixed incentives to businesses that switch to high-efficiency boiler heating systems, up to $3,200. Additional rebates are available periodically. Rental units eligible as well.

 

Enbridge Smart Savings

Union Gas offers fixed incentives to businesses that switch to condensing boiler heating systems, up to $6,000 per unit.

 

Union Gas

The City of Toronto offers fixed-rate loans to help community-based organizations and not-for-profits undertake energy retrofits, such as equipment replacement including chillers and HVAC.

 

City of Toronto Retrofit Loans

Quebec

Gazifère offers financial assistance for purchasing of high-efficiency condensing boilers, up to $10,000.

 

Gazifère Condensing Boiler Program

Énergir offers rebates for businesses that purchase a high-efficiency condensing boiler, up to $25,000 per appliance.

 

Énergir

Saskatchewan

Sask Energy offers rebates for businesses that purchase a high-efficiency condensing boiler, up to $10 per 1,000 BTU/hr for the first 600,000 BTU/hr and $3 per 1,000 BTU/hr above 600,000 BTU/hr available (maximum of $40,200).

 

Sask Energy

United States of America

 

Alabama

Spire, Alabama’s natural gas company, offers rebates of up to $600 for residential electric-to-natural-gas water heater replacement. Rebates of up to $350 are also offered for replacement of inefficient gas water heaters with newer models.

Spire Inc.

Alaska

The Alaska Housing Finance Corporation has in the past offered up to $10,000 for qualified energy efficiency improvements. This program is not currently accepting new applicants.

Alaska Housing Finance Corporation

Arizona

Southwest Gas offers a rebate of $3.00/MBtuh (up to 50% of equipment cost) for commercial customers willing to install a high-efficiency natural gas condensing boiler.

Southwest Gas Arizona

Arkansas

AOG residential customers can receive up to $500 in rebates by installing an efficient natural gas water heater. AOG commercial and industrial customers can receive $2000 per MMBtu/Hr in rebates by installing a Gasmaster natural gas industrial boiler (up to 4MMBtu/Hr). There are also limited rebates for boilers over 4MMBtu/hr.

Arkansas Oklahoma Gas Corporation

Black Hills Energy offers a rebate of $2,000/MMBTU/Hr (not to exceed equipment cost) for businesses that install a high-efficiency commercial boiler between 100,000 BTU and 4 MMBTU.

Black Hills Energy

CenterPoint Energy offers several rebate programs for both residential and business properties. Residential and business customers can save up to $500 on a tankless natural gas water heater as long as they aren’t replacing an electric water heater. Business customers can save $2,000/MMBtuh (not exceeding 25% of equipment costs) on a high-efficiency packaged boiler as long as it is no larger than 12.5 MMBtu.

CenterPoint Energy

California

Southwest Gas offers a rebate of $1.25/MBtuh (up to 50% of equipment cost) for commercial customers willing to install a high-efficiency natural gas condensing boiler.

Southwest Gas California

SoCalGas offers a variety of rebates for commercial customers willing to install a high-efficiency boiler or hot water heater.

SoCalGas

San Diego Gas & Electric offers a variety of rebates for commercial customers willing to install a new high-efficiency natural gas boiler with at least 300,000 BTU/Hr.

San Diego Gas & Electric

Colorado

Black Hills Energy offers a rebate of $200 for businesses that install a high-efficiency condensing water heater, or $400 to residential customer that install a tankless water heater.

Black Hills Energy

Colorado Natural Gas offers a rebate of $300 for customers that install a high-efficiency boiler or tankless water heater.

Colorado Natural Gas

Xcel Energy offers a rebate of $3,500 per million BTUh for business customers that install a high-efficiency boiler above 1MMBTU/hr. Water heater rebates are also available, at $200 per 100,000 BTUh. For boilers smaller than 1MMBTU/hr, rebates are also available.

Xcel Energy

The Community Office for Resource Efficiency (CORE) offers a rebate of 25% of a boiler replacement project (up to $500) for homes and businesses within the Roaring Fork Valley region.

CORE

Atmos Energy offers a rebate of up to $400 (with an audit) for their residential and small businesses customers that install a high-efficiency gas boiler. Larger rebates are available for large business and industrial customers as well.

Atmos Energy

Connecticut

Upgrade And Save Connecticut offers a rebate of up to $650 for homeowners that install a high-efficiency oil-fired boiler.

Upgrade And Save Connecticut

Energize Connecticut offers rebates of up to $8 / Input MBH for businesses that install a high-efficiency condensing gas boiler.

Energize Connecticut

Delaware

The Delaware Division of Energy & Climate offers custom incentives for boiler improvements on a case-by-case basis.

Delaware Division of Energy & Climate

Florida

Florida Public Utilities offers a rebate of up to $675 for homes that switch to a natural gas tankless water heater. There is also a selection of business rebates available depending on the industry.

Florida Public Utilities

Idaho

Avista offers a rebate of up to $300 for homes and $8.00/kBtu businesses that switch to a high-efficiency natural gas boiler.

Avista Idaho

Intermountain Gas Company offers a rebate of up to $150 for homes that upgrade to a high-efficiency condensing tankless water heater.

Intermountain Gas Company

Illinois

MidAmerican Energy Company offers a rebate for business customers of $6.50/MBtu hr, up to 50% of the equipment total, that install a high-efficiency natural gas boiler.

MidAmerican Energy Company

Ameren Illinois offers a rebate for business customers that install a high-efficiency natural gas boiler of up to $9,000 depending on boiler size.

Ameren Illinois

Nicor Gas offers a rebate for business customers that install a high-efficiency condensing boiler of up to $7,500 depending on boiler size (up to 2MBTU/Hr).

Nicor Gas

Indiana

NIPSCO offers an incentive of $1.75/MBtu hr for business customers that install a high-efficiency natural gas boiler (<1000MBTU/Hr).

NIPSCO

The Indiana Natural Gas Corporation offers a rebate of up to $300 for businesses and residences that install a natural gas boiler.

Indiana Natural Gas Corporation

Vectren offers a rebate of up to $5,000 for business customers that install a high-efficiency natural gas condensing boiler over 1,000MBH. Residential customers can also receive a rebate of up to $300.

Vectren

The Fountaintown Gas Company offers a rebate of up to $150 for residential customers that switch to a natural gas water heater.

Fountaintown Gas Company

Citizens Westfield offers a rebate of up to $300 (residential) or $500 (business) for customers that switch to a high-efficiency natural gas boiler.

Citizens Energy Group: Westfield

Iowa

MidAmerican Energy Company offers a rebate for business customers of $6.50/MBtu hr, up to 50% of the equipment total, that install a high-efficiency natural gas boiler.

MidAmerican Energy Company

Black Hills Energy offers a rebate of $1,200/MMBTU/Hr (not to exceed equipment cost) for business customers that install a high-efficiency boiler (≤300 kBtuh), and $600 to residential customers that do the same.

Black Hills Energy

Maine

Efficiency Maine offers up to $12,500 in rebates for businesses that install a high-efficiency, natural gas, compressed natural gas, oil, or propane boiler over 500MBtu/hr, as well as a $500 rebate to homeowners that install a high-efficiency natural gas boiler.

Efficiency Maine

Massachusetts

Mass Save offers up to $10,000 in rebates for businesses that install a high-efficiency boiler up to 2000 MBtuh. If replacing a newer heating system, residences can get up to $1,600 in rebates if they replace with a high-efficiency condensing hot water heater boiler. If replacing a boiler system at least 30-years-old with a high-efficiency gas, propane, or oil boiler, residences are eligible for up to $3,250 in rebates.

Mass Save

Michigan

DTE Energy business and residential gas customers are eligible for up to $1,000 in rebates if they install a high-efficiency boiler.

DTE Energy

Efficiency United has different rebates available depending on your gas utility provider.

Utility Provider Residential* Business*
Michigan Gas Utilities $1,000 $0.30**
SEMCO ENERGY Gas Company $1,000 $1.25**
UMERC (WPS service area) $650 $0.30**
Xcel Energy $650 $0.60**

* If installing a high-efficiency natural gas boiler.
** Per MBH input.

Efficiency United

Minnesota

Minnesota Energy offers rebates for both business and residential customers. Businesses are eligible for up to $2,500 per MMBtu/hr if they install a high-efficiency natural gas boiler. Residences are eligible for up to $200 in rebates if they install a high-efficiency natural gas boiler in an older home or a newly constructed home.

Minnesota Energy

Center Point Energy offers rebates of up to $3,500 per MMBtu/hr if business customers install a high-efficiency condensing boiler.

Center Point Energy

Xcel Energy offers rebates of up to $7,000 per MMBtu/hr if business customers install a high-efficiency boiler.

Xcel Energy

Great Plains Natural Gas Co. offers rebates of up to $2,700 per MMBtu/hr if business customers install a high-efficiency boiler. They also offer rebates of up to $500 for residential customers that install a high-efficiency boiler.

Great Plains Natural Gas Co.

Mississippi

Atmos Energy offers rebates for both businesses, industrial, and residential customers. Industrial or large business customers are eligible for up to $1,000 per MMBtu/hr for boiler burner replacements (not to exceed 25% of equipment cost, with a maximum cap of $3,500). Small businesses and homeowners are eligible for up to $250 in rebates if they install a natural gas tankless water heater. Foodservice business customers interested in a natural gas tankless water heater are eligible for up to $450 in rebates as well.

Atmos Energy

Center Point Energy offers rebates of up to $2,000 per MMBtu/hr if business customers install a high-efficiency condensing boiler (not to exceed 25% of equipment cost with a maximum cap of $6,000 per facility).

Center Point Energy

Missouri

Ameren Missouri offers up to $300 for business and residential customers that install a new high-efficiency natural gas boiler.

Ameren Missouri

Liberty Utilities offers up to $300 for business and residential customers that install a new high-efficiency natural gas boiler.

Liberty Utilities

Montana

Montana-Dakota Utilities offers up to $300 in rebates for business and residential customers that install a new high-efficiency natural gas boiler.

Montana-Dakota Utilities

Nebraska

Black Hills Energy offers up to $300 in rebates for business and residential customers that install a new tankless on-demand water heater.

Black Hills Energy

New Hampshire

Liberty Utilities offers a rebate of $10,000 for commercial customers willing to install a high-efficiency condensing boiler in certain communities.

Liberty Utilities

Unitil offers a rebate of up to $10,000 for business customers that install a new high-efficiency condensing boiler.

Unitil

New Jersey

The NJ SmartStart offers a rebate of $2.00 per Mbtu/hr for commercial businesses willing to install a high-efficiency boiler (up to 4,000 Mbtu/hr). Residences can get up to $300 in rebates for installing a high-efficiency hydronic gas or propane boiler, and $700 if installing a combination water heater and space-heating boiler.

NJ SmartStart

South Jersey Gas offers a rebate of up to $500 for residential customers that install a new high-efficiency boiler or water heater.

South Jersey Gas

Elizabethtown Gas offers a rebate of up to $200 for residential customers that install a new high-efficiency boiler or water heater, and up to $500 if they install a combination high-efficiency water heater and boiler.

Elizabethtown Gas

New Mexico

The New Mexico Gas Company offers a rebate of up to $600 for commercial businesses willing to install a high-efficiency condensing boiler (up to 300 Mbtu/hr). Residences can get up to $375 in rebates for installing a high-efficiency boiler.

New Mexico Gas Company

New York

Con Edison offers a rebate of up to $15,000 for commercial businesses willing to convert to a high-efficiency natural gas boiler.

Con Edison

Orange & Rockland offers a rebate of up to $500 for residences willing to update 10+year-old heating systems to a high-efficiency natural gas boiler.

Orange & Rockland

Central Hudson offers a rebate of up to $1,800 for business customers that install a high-efficiency natural gas boiler. They also offer a rebate of up to $1,000 for residential customers that install a high-efficiency natural gas boiler.

Central Hudson

NYSEG offers a rebate of up to $6,000 for business customers that install a high-efficiency natural gas boiler. They also offer a rebate of up to $450 for residential customers that install a high-efficiency natural gas boiler.

NYSEG (New York State Electric and Gas Corporation)

RG&E offers a rebate of up to $6,000 for business customers that install a high-efficiency natural gas boiler. They also offer a rebate of up to $450 for residential customers that install a high-efficiency natural gas boiler.

RG&E (Rochester Gas and Electric Corporation)

National Grid offers a rebate of up to $12,000 for business customers that install a high-efficiency condensing natural gas boiler. They also offer a rebate of up to $600 for residential customers that install a high-efficiency condensing natural gas boiler.

National Grid

PSNC Energy offers a rebate of up to $150 for both business and residential customers willing to upgrade to a high-efficiency natural gas boiler.

PSNC Energy

North Carolina

PSNC Energy offers a rebate of up to $150 for both business and residential customers willing to upgrade to a high-efficiency natural gas boiler.

PSNC Energy

North Dakota

Xcel Energy offers a rebate of up to $100 for residential customers willing to upgrade to a high-efficiency natural gas boiler.

Xcel Energy

Ohio

Dominion Energy offers a rebate of up to $200 for residential and small-business customers willing to upgrade to a high-efficiency natural gas boiler.

Dominion Energy

Vectren offers a rebate of up to $6 per MBtu (up to $5,000) for business customers that install a high-efficiency natural gas boiler. They also offer a rebate of up to $500 for residential customers that install a high-efficiency natural gas boiler.

Vectren

Oklahoma

Oklahoma Natural Gas offers rebates of up to $15,200 for business customers willing to upgrade to a high-efficiency condensing boiler. Residential customers may be eligible for rebates of up to $550 for upgrading to a high-efficiency natural gas boiler

Oklahoma Natural Gas

CenterPoint Energy offers rebates of up to $2,000 per MMBTU/hr (not to exceed 25% of equipment cost) for business customers willing to upgrade to a high-efficiency boiler.

CenterPoint Energy

Oregon

Energy Trust Oregon offers rebates of up to $8-$10 per kBtu/hr for business customers that install a high-efficiency natural gas boiler. They also offer a rebate of up to $200 for residential customers that install a high-efficiency natural gas boiler.

Energy Trust Oregon

Pennsylvania

UGI offers rebates of up to $1,500 for residential customers that install a high-efficiency natural gas boiler.

UGI

Leatherstocking Gas Company offers rebates of up to $200 for residential and commercial customers that install a high-efficiency natural gas hot water heater.

Leatherstocking Gas Company

Rhode Island

National Grid offers rebates of up to $10,000 for commercial customers that install a high-efficiency condensing natural gas boiler. For residential customers, it offers up to $800 in rebates for installing a high-efficiency natural gas boiler

National Grid

South Carolina

Piedmont Natural Gas offers rebates of up to $250 for commercial and residential customers that install a high-efficiency tankless water heater.

Piedmont Natural Gas

South Dakota

The MidAmerican Energy Company offers rebates of up to $6.50 per MBtu/hr for business customers that install a high-efficiency natural gas boiler.

MidAmerican Energy Company

Texas

Atmos Energy offers rebates of up to $200 for small business and residential customers that install a high-efficiency natural gas tankless water heater.

Atmos Energy

The Texas Gas Service offers rebates of up to $600 for commercial customers that install a tankless or super high-efficiency natural gas water heater. It also offers rebates for residential customers that install a tankless or super high-efficiency natural gas water heater, up to $650 for customers in Central Texas or $750 for customers in Rio Grande Valley.

Texas Gas Service

Vermont

Vermont Gas offers rebates of up to $1000 for small businesses and $800 for residences that install a high-efficiency boiler.

Vermont Gas

Washington

Avista offers rebates of up to $8.00 per kBtu for business customers willing to upgrade to a high-efficiency natural gas boiler.

Avista

Washington (DC)

DC Sustainable Energy Utility offers rebates of up to $2.75 per kBtu/hr for businesses willing to upgrade to a high-efficiency natural gas condensing boiler.

DC Sustainable Energy Utility

Wisconsin

Focus On Energy Wisconsin offers rebates of up to $3.00 per kBtu for business customers willing to upgrade to a high-efficiency natural gas condensing boiler. Different rebates are offered to different business types.

Focus On Energy

Wyoming

Black Hills Energy offers rebates of up to $400 for business customers willing to upgrade to a high-efficiency boiler.

Black Hills Energy

Last updated October 19th, 2018. 

This is by no means a complete list of all available rebates, programs, and incentives available to our customers. Gasmaster makes no guarantees or warranties that our products will be eligible for the rebates, programs, or incentives listed. Please independently verify your project’s eligibility before making any decisions based upon the above information. 

WARRANTY

 

The Gasmaster seal of warranty for the boiler heat exchanger against against thermal shock

Gasmaster offers the following warranty schedule to all qualified units:

 

  • 20-year warranty on heat exchanger against thermal shock
  • 1-year warranty on non-proprietary components installed
  • 10-year pro-rated warranty on heat exchanger against corrosion, mechanical defects and workmanship
PRO-RATED
YEAR DISCOUNT
1-7 1
8 0.7
9 0.4
10 0.25

 

Why do you offer such a complete thermal shock warranty?

 

Thermal shock,” or “boiler shock,” is a type of stress in boilers caused by heating, and can lead to serious, irreparable damage to the boiler, as well as danger to those around the unit. Thermal shock usually happens when cold water is sent back into a hot boiler system, or when a boiler is run at a heating capacity it wasn’t built for.

 

Our patented stainless steel heat exchangers are a state-of-the-art design that provides a unique counter-flow process and allows for the highest thermal efficiencies in the industry. The counter-flow process means that the vessel is completely shock-proof, so water can be returned to the system at any temperature. Because of this, engineers can design heating systems for maximum efficiency without the return water temperature as a limiting design factor.

 

For Gasmaster products, thermal shock simply isn’t a concern.