CUSTOMER SUPPORT
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Our customer service and sales team is ready to help you with any questions, quotations, or concerns you might have.
DOCUMENTATION
General Information
GMI Series
NX Series
HC Series
Please Note: Actual models may differ from information provided here. For the most recent information please contact our technical support.
Need a different document? Get in touch for more materials.
Contact UsTRAINING SUPPORT
We are always researching new ways to make our products safer, more efficient, and higher quality. We’re happy to share our research through a Gasmaster-sponsored lunch and learn for your employees hosted at your company office. Sit back and let us treat you to a healthy, tasty meal and a presentation on any topics of our expertise.
Here at Gasmaster, we believe one of the best ways to motivate and teach employees is through lunch-and-learn training sessions, which is why we offer this service.
REBATES, PROGRAMS, AND INCENTIVES
In many jurisdictions across the world, federal, provincial/statewide, and municipal government bodies offer rebates and incentives to those that install high-efficiency appliances, such as our boiler products. For your convenience, please find your location below and see what other savings our products can lead to.
Canada
Alberta
The Province of Alberta offers rebates to businesses that install condensing commercial boilers, up to $4/1,000 BTU/hr.
British Columbia
Fortis BC offers rebates to businesses that install natural gas commercial boilers, up to $9 per MBH (up to $45,000).
Manitoba
Manitoba Hydro offers rebates to businesses that install more efficient natural gas commercial heating and hot water systems, up to $8 / eligible MBH (up to $100,000).
Newfoundland
TakeCHARGE NL offers custom rebates to businesses that install energy-efficient upgrades in heating and cooling, up to $5,000.
Nova Scotia
Efficiency Nova Scotia offers custom rebates to businesses that switch to a natural gas hot water heating system, up to $800.
Ontario
Enbridge offers fixed incentives to businesses that switch to high-efficiency boiler heating systems, up to $3,200. Additional rebates are available periodically. Rental units eligible as well.
Union Gas offers fixed incentives to businesses that switch to condensing boiler heating systems, up to $6,000 per unit.
The City of Toronto offers fixed-rate loans to help community-based organizations and not-for-profits undertake energy retrofits, such as equipment replacement including chillers and HVAC.
Quebec
Gazifère offers financial assistance for purchasing of high-efficiency condensing boilers, up to $10,000.
Énergir offers rebates for businesses that purchase a high-efficiency condensing boiler, up to $25,000 per appliance.
Saskatchewan
Sask Energy offers rebates for businesses that purchase a high-efficiency condensing boiler, up to $10 per 1,000 BTU/hr for the first 600,000 BTU/hr and $3 per 1,000 BTU/hr above 600,000 BTU/hr available (maximum of $40,200).
United States of America
Alabama
Spire, Alabama’s natural gas company, offers rebates of up to $600 for residential electric-to-natural-gas water heater replacement. Rebates of up to $350 are also offered for replacement of inefficient gas water heaters with newer models.
Alaska
The Alaska Housing Finance Corporation has in the past offered up to $10,000 for qualified energy efficiency improvements. This program is not currently accepting new applicants.
Arizona
Southwest Gas offers a rebate of $3.00/MBtuh (up to 50% of equipment cost) for commercial customers willing to install a high-efficiency natural gas condensing boiler.
Arkansas
AOG residential customers can receive up to $500 in rebates by installing an efficient natural gas water heater. AOG commercial and industrial customers can receive $2000 per MMBtu/Hr in rebates by installing a Gasmaster natural gas industrial boiler (up to 4MMBtu/Hr). There are also limited rebates for boilers over 4MMBtu/hr.
Black Hills Energy offers a rebate of $2,000/MMBTU/Hr (not to exceed equipment cost) for businesses that install a high-efficiency commercial boiler between 100,000 BTU and 4 MMBTU.
CenterPoint Energy offers several rebate programs for both residential and business properties. Residential and business customers can save up to $500 on a tankless natural gas water heater as long as they aren’t replacing an electric water heater. Business customers can save $2,000/MMBtuh (not exceeding 25% of equipment costs) on a high-efficiency packaged boiler as long as it is no larger than 12.5 MMBtu.
California
Southwest Gas offers a rebate of $1.25/MBtuh (up to 50% of equipment cost) for commercial customers willing to install a high-efficiency natural gas condensing boiler.
SoCalGas offers a variety of rebates for commercial customers willing to install a high-efficiency boiler or hot water heater.
San Diego Gas & Electric offers a variety of rebates for commercial customers willing to install a new high-efficiency natural gas boiler with at least 300,000 BTU/Hr.
Colorado
Black Hills Energy offers a rebate of $200 for businesses that install a high-efficiency condensing water heater, or $400 to residential customer that install a tankless water heater.
Colorado Natural Gas offers a rebate of $300 for customers that install a high-efficiency boiler or tankless water heater.
Xcel Energy offers a rebate of $3,500 per million BTUh for business customers that install a high-efficiency boiler above 1MMBTU/hr. Water heater rebates are also available, at $200 per 100,000 BTUh. For boilers smaller than 1MMBTU/hr, rebates are also available.
The Community Office for Resource Efficiency (CORE) offers a rebate of 25% of a boiler replacement project (up to $500) for homes and businesses within the Roaring Fork Valley region.
Atmos Energy offers a rebate of up to $400 (with an audit) for their residential and small businesses customers that install a high-efficiency gas boiler. Larger rebates are available for large business and industrial customers as well.
Connecticut
Upgrade And Save Connecticut offers a rebate of up to $650 for homeowners that install a high-efficiency oil-fired boiler.
Energize Connecticut offers rebates of up to $8 / Input MBH for businesses that install a high-efficiency condensing gas boiler.
Delaware
The Delaware Division of Energy & Climate offers custom incentives for boiler improvements on a case-by-case basis.
Florida
Florida Public Utilities offers a rebate of up to $675 for homes that switch to a natural gas tankless water heater. There is also a selection of business rebates available depending on the industry.
Idaho
Avista offers a rebate of up to $300 for homes and $8.00/kBtu businesses that switch to a high-efficiency natural gas boiler.
Intermountain Gas Company offers a rebate of up to $150 for homes that upgrade to a high-efficiency condensing tankless water heater.
Illinois
MidAmerican Energy Company offers a rebate for business customers of $6.50/MBtu hr, up to 50% of the equipment total, that install a high-efficiency natural gas boiler.
Ameren Illinois offers a rebate for business customers that install a high-efficiency natural gas boiler of up to $9,000 depending on boiler size.
Nicor Gas offers a rebate for business customers that install a high-efficiency condensing boiler of up to $7,500 depending on boiler size (up to 2MBTU/Hr).
Indiana
NIPSCO offers an incentive of $1.75/MBtu hr for business customers that install a high-efficiency natural gas boiler (<1000MBTU/Hr).
The Indiana Natural Gas Corporation offers a rebate of up to $300 for businesses and residences that install a natural gas boiler.
Vectren offers a rebate of up to $5,000 for business customers that install a high-efficiency natural gas condensing boiler over 1,000MBH. Residential customers can also receive a rebate of up to $300.
The Fountaintown Gas Company offers a rebate of up to $150 for residential customers that switch to a natural gas water heater.
Citizens Westfield offers a rebate of up to $300 (residential) or $500 (business) for customers that switch to a high-efficiency natural gas boiler.
Iowa
MidAmerican Energy Company offers a rebate for business customers of $6.50/MBtu hr, up to 50% of the equipment total, that install a high-efficiency natural gas boiler.
Black Hills Energy offers a rebate of $1,200/MMBTU/Hr (not to exceed equipment cost) for business customers that install a high-efficiency boiler (≤300 kBtuh), and $600 to residential customers that do the same.
Maine
Efficiency Maine offers up to $12,500 in rebates for businesses that install a high-efficiency, natural gas, compressed natural gas, oil, or propane boiler over 500MBtu/hr, as well as a $500 rebate to homeowners that install a high-efficiency natural gas boiler.
Massachusetts
Mass Save offers up to $10,000 in rebates for businesses that install a high-efficiency boiler up to 2000 MBtuh. If replacing a newer heating system, residences can get up to $1,600 in rebates if they replace with a high-efficiency condensing hot water heater boiler. If replacing a boiler system at least 30-years-old with a high-efficiency gas, propane, or oil boiler, residences are eligible for up to $3,250 in rebates.
Michigan
DTE Energy business and residential gas customers are eligible for up to $1,000 in rebates if they install a high-efficiency boiler.
Efficiency United has different rebates available depending on your gas utility provider.
| Utility Provider | Residential* | Business* |
| Michigan Gas Utilities | $1,000 | $0.30** |
| SEMCO ENERGY Gas Company | $1,000 | $1.25** |
| UMERC (WPS service area) | $650 | $0.30** |
| Xcel Energy | $650 | $0.60** |
* If installing a high-efficiency natural gas boiler.
** Per MBH input.
Minnesota
Minnesota Energy offers rebates for both business and residential customers. Businesses are eligible for up to $2,500 per MMBtu/hr if they install a high-efficiency natural gas boiler. Residences are eligible for up to $200 in rebates if they install a high-efficiency natural gas boiler in an older home or a newly constructed home.
Center Point Energy offers rebates of up to $3,500 per MMBtu/hr if business customers install a high-efficiency condensing boiler.
Xcel Energy offers rebates of up to $7,000 per MMBtu/hr if business customers install a high-efficiency boiler.
Great Plains Natural Gas Co. offers rebates of up to $2,700 per MMBtu/hr if business customers install a high-efficiency boiler. They also offer rebates of up to $500 for residential customers that install a high-efficiency boiler.
Mississippi
Atmos Energy offers rebates for both businesses, industrial, and residential customers. Industrial or large business customers are eligible for up to $1,000 per MMBtu/hr for boiler burner replacements (not to exceed 25% of equipment cost, with a maximum cap of $3,500). Small businesses and homeowners are eligible for up to $250 in rebates if they install a natural gas tankless water heater. Foodservice business customers interested in a natural gas tankless water heater are eligible for up to $450 in rebates as well.
Center Point Energy offers rebates of up to $2,000 per MMBtu/hr if business customers install a high-efficiency condensing boiler (not to exceed 25% of equipment cost with a maximum cap of $6,000 per facility).
Missouri
Ameren Missouri offers up to $300 for business and residential customers that install a new high-efficiency natural gas boiler.
Liberty Utilities offers up to $300 for business and residential customers that install a new high-efficiency natural gas boiler.
Montana
Montana-Dakota Utilities offers up to $300 in rebates for business and residential customers that install a new high-efficiency natural gas boiler.
Nebraska
Black Hills Energy offers up to $300 in rebates for business and residential customers that install a new tankless on-demand water heater.
New Hampshire
Liberty Utilities offers a rebate of $10,000 for commercial customers willing to install a high-efficiency condensing boiler in certain communities.
Unitil offers a rebate of up to $10,000 for business customers that install a new high-efficiency condensing boiler.
New Jersey
The NJ SmartStart offers a rebate of $2.00 per Mbtu/hr for commercial businesses willing to install a high-efficiency boiler (up to 4,000 Mbtu/hr). Residences can get up to $300 in rebates for installing a high-efficiency hydronic gas or propane boiler, and $700 if installing a combination water heater and space-heating boiler.
South Jersey Gas offers a rebate of up to $500 for residential customers that install a new high-efficiency boiler or water heater.
Elizabethtown Gas offers a rebate of up to $200 for residential customers that install a new high-efficiency boiler or water heater, and up to $500 if they install a combination high-efficiency water heater and boiler.
New Mexico
The New Mexico Gas Company offers a rebate of up to $600 for commercial businesses willing to install a high-efficiency condensing boiler (up to 300 Mbtu/hr). Residences can get up to $375 in rebates for installing a high-efficiency boiler.
New York
Con Edison offers a rebate of up to $15,000 for commercial businesses willing to convert to a high-efficiency natural gas boiler.
Orange & Rockland offers a rebate of up to $500 for residences willing to update 10+year-old heating systems to a high-efficiency natural gas boiler.
Central Hudson offers a rebate of up to $1,800 for business customers that install a high-efficiency natural gas boiler. They also offer a rebate of up to $1,000 for residential customers that install a high-efficiency natural gas boiler.
NYSEG offers a rebate of up to $6,000 for business customers that install a high-efficiency natural gas boiler. They also offer a rebate of up to $450 for residential customers that install a high-efficiency natural gas boiler.
RG&E offers a rebate of up to $6,000 for business customers that install a high-efficiency natural gas boiler. They also offer a rebate of up to $450 for residential customers that install a high-efficiency natural gas boiler.
National Grid offers a rebate of up to $12,000 for business customers that install a high-efficiency condensing natural gas boiler. They also offer a rebate of up to $600 for residential customers that install a high-efficiency condensing natural gas boiler.
PSNC Energy offers a rebate of up to $150 for both business and residential customers willing to upgrade to a high-efficiency natural gas boiler.
North Carolina
PSNC Energy offers a rebate of up to $150 for both business and residential customers willing to upgrade to a high-efficiency natural gas boiler.
North Dakota
Xcel Energy offers a rebate of up to $100 for residential customers willing to upgrade to a high-efficiency natural gas boiler.
Ohio
Dominion Energy offers a rebate of up to $200 for residential and small-business customers willing to upgrade to a high-efficiency natural gas boiler.
Vectren offers a rebate of up to $6 per MBtu (up to $5,000) for business customers that install a high-efficiency natural gas boiler. They also offer a rebate of up to $500 for residential customers that install a high-efficiency natural gas boiler.
Oklahoma
Oklahoma Natural Gas offers rebates of up to $15,200 for business customers willing to upgrade to a high-efficiency condensing boiler. Residential customers may be eligible for rebates of up to $550 for upgrading to a high-efficiency natural gas boiler
CenterPoint Energy offers rebates of up to $2,000 per MMBTU/hr (not to exceed 25% of equipment cost) for business customers willing to upgrade to a high-efficiency boiler.
Oregon
Energy Trust Oregon offers rebates of up to $8-$10 per kBtu/hr for business customers that install a high-efficiency natural gas boiler. They also offer a rebate of up to $200 for residential customers that install a high-efficiency natural gas boiler.
Pennsylvania
UGI offers rebates of up to $1,500 for residential customers that install a high-efficiency natural gas boiler.
Leatherstocking Gas Company offers rebates of up to $200 for residential and commercial customers that install a high-efficiency natural gas hot water heater.
Rhode Island
National Grid offers rebates of up to $10,000 for commercial customers that install a high-efficiency condensing natural gas boiler. For residential customers, it offers up to $800 in rebates for installing a high-efficiency natural gas boiler
South Carolina
Piedmont Natural Gas offers rebates of up to $250 for commercial and residential customers that install a high-efficiency tankless water heater.
South Dakota
The MidAmerican Energy Company offers rebates of up to $6.50 per MBtu/hr for business customers that install a high-efficiency natural gas boiler.
Texas
Atmos Energy offers rebates of up to $200 for small business and residential customers that install a high-efficiency natural gas tankless water heater.
The Texas Gas Service offers rebates of up to $600 for commercial customers that install a tankless or super high-efficiency natural gas water heater. It also offers rebates for residential customers that install a tankless or super high-efficiency natural gas water heater, up to $650 for customers in Central Texas or $750 for customers in Rio Grande Valley.
Vermont
Vermont Gas offers rebates of up to $1000 for small businesses and $800 for residences that install a high-efficiency boiler.
Washington
Avista offers rebates of up to $8.00 per kBtu for business customers willing to upgrade to a high-efficiency natural gas boiler.
Washington (DC)
DC Sustainable Energy Utility offers rebates of up to $2.75 per kBtu/hr for businesses willing to upgrade to a high-efficiency natural gas condensing boiler.
Wisconsin
Focus On Energy Wisconsin offers rebates of up to $3.00 per kBtu for business customers willing to upgrade to a high-efficiency natural gas condensing boiler. Different rebates are offered to different business types.
Wyoming
Black Hills Energy offers rebates of up to $400 for business customers willing to upgrade to a high-efficiency boiler.
Last updated October 19th, 2018.
This is by no means a complete list of all available rebates, programs, and incentives available to our customers. Gasmaster makes no guarantees or warranties that our products will be eligible for the rebates, programs, or incentives listed. Please independently verify your project’s eligibility before making any decisions based upon the above information.
WARRANTY
Gasmaster offers the following warranty schedule to all qualified units:
- 20-year warranty on heat exchanger against thermal shock
- 1-year warranty on non-proprietary components installed
- 10-year pro-rated warranty on heat exchanger against corrosion, mechanical defects and workmanship
PRO-RATED |
|
| YEAR | DISCOUNT |
| 1-7 | 1 |
| 8 | 0.7 |
| 9 | 0.4 |
| 10 | 0.25 |
Why do you offer such a complete thermal shock warranty?
“Thermal shock,” or “boiler shock,” is a type of stress in boilers caused by heating, and can lead to serious, irreparable damage to the boiler, as well as danger to those around the unit. Thermal shock usually happens when cold water is sent back into a hot boiler system, or when a boiler is run at a heating capacity it wasn’t built for.
Our patented stainless steel heat exchangers are a state-of-the-art design that provides a unique counter-flow process and allows for the highest thermal efficiencies in the industry. The counter-flow process means that the vessel is completely shock-proof, so water can be returned to the system at any temperature. Because of this, engineers can design heating systems for maximum efficiency without the return water temperature as a limiting design factor.
For Gasmaster products, thermal shock simply isn’t a concern.